At HAH Collection, we prioritize customer satisfaction and want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange process to ensure a smooth shopping experience. Please read our return policy carefully to understand the terms and conditions.

Return & Exchange Policy

We accept returns and exchanges under the following conditions:

  • The item must be unused, unworn, and in its original packaging, with all tags intact.
  • The return or exchange request must be made within [X] days of receiving your order.
  • Items purchased on sale, clearance, or as part of a special promotion may not be eligible for return unless defective or incorrect.
  • Customized or personalized products cannot be returned or exchanged.
  • The customer is responsible for return shipping costs unless the product is damaged, defective, or incorrect.
  • Refunds will be issued in the original payment method or as store credit, depending on your preference.

How to Initiate a Return or Exchange

If you wish to return or exchange an item, follow these steps:

Step 1: Contact Us

Before returning a product, please contact our customer support team:

  • Website: Visit hahcollection.com and go to the “Contact Us” page.
  • Email: Send us an email with your order number and reason for return/exchange.
  • Store Visit: You can also visit our physical store at Shop No. 13/B, Muzaffarabad, Kashmir to initiate a return or exchange.

Step 2: Pack & Ship the Item

  • Carefully pack the item in its original packaging to avoid any damage during transit.
  • Use a reliable courier service to send the product back to us. We recommend keeping the tracking details for reference.
  • If returning in-store, bring your order confirmation or receipt for smooth processing.

Step 3: Processing & Refund

  • Once we receive the returned product, our team will inspect it for eligibility.
  • If the return is approved, refunds will be processed within [X] business days.
  • If you have opted for an exchange, we will dispatch the replacement item as soon as possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please inform us within [X] days of delivery. We will arrange a free return and either send a replacement or issue a full refund.

Important Notes

  • Items returned without prior approval may not be accepted.
  • If a return is rejected due to policy violations, the customer will be responsible for any reshipping costs.
  • Refund times may vary based on your payment method and bank policies.

For further assistance, feel free to reach out to us. We are happy to help!